Refund Policy

1. Overview

At NexBotix, we want you to be completely satisfied with your subscription. This Refund Policy outlines the terms under which refunds are granted for paid subscription plans. Please read this policy carefully before making a purchase.

2. Free Trial

NexBotix offers a free trial of 10 bulk messages to all new users at no cost. No credit card is required for the free trial, and no charges will be made until you choose to upgrade to a paid plan. We encourage all users to fully test the Service during the free trial before purchasing a subscription.

3. Eligibility for Refunds

You may be eligible for a full refund if:

• You request a refund within 7 days of your initial paid subscription purchase.
• You have not used more than 5 messages on the paid plan since purchasing.
• The request is for your first-time purchase only (not renewal or plan upgrade).
• A technical issue caused by NexBotix prevented you from using the Service.

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Refund requests made after 7 days from the date of purchase.
• Subscription renewals (monthly or yearly auto-renewals).
• Partial refunds for unused days in a billing period.
• Accounts suspended or terminated due to violation of our Terms & Conditions.
• Issues arising from your WhatsApp account being banned or restricted by WhatsApp/Meta.
• Failure to use the Service — purchase of a subscription does not entitle you to a refund simply because you did not use it.
• Issues caused by your own internet connection, device, or WhatsApp account configuration.

5. How to Request a Refund

To request a refund, please contact our support team at contact@nexbotix.online with the following information:

• Your registered email address
• Transaction ID or payment reference number
• Date of purchase
• Reason for the refund request

We will review your request and respond within 3–5 business days.

6. Refund Processing

Approved refunds will be processed to your original payment method within 7–10 business days, depending on your bank or payment provider. NexBotix uses Razorpay as its payment processor; refund timelines may vary based on Razorpay and your bank's processing time. We are not responsible for delays caused by your bank or payment provider.

7. Plan Downgrades & Cancellations

You may cancel your subscription at any time by contacting support. Cancellation stops future charges but does not entitle you to a refund for the current billing period. After cancellation, your account will retain paid access until the end of the current billing cycle, after which it will revert to the free tier.

8. Service Disruptions

In the event of a significant service outage or disruption caused solely by NexBotix's infrastructure (not WhatsApp or third-party providers), we may offer a pro-rated credit or extension of your subscription period at our discretion. We do not issue refunds for disruptions caused by WhatsApp, Meta Platforms, payment processors, or internet infrastructure outside our control.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

For refund requests or questions about this policy, contact us at contact@nexbotix.online. We aim to respond to all inquiries within 2 business days.